Customer Welcome Packet
FAQ Regarding Current Lead Issue
What is the Pink Residue in my Bathroom?
FAQ Boil Order
How do I contact the District?
Address: 15606 S.E. 128th Street Renton, Washington 98059 Office Hours: Monday through Friday, 8:00 A.M. to 4:30 P.M. Phone Number: (425) 255-9600, Fax Number(425) 277-4128 or info@KCWD90.COM.
What if I have a Leak?
Please note that if a water leak is discovered on the property side of the meter, the homeowner will be responsible for the repair as well as the associated water usage charges. If a leak is discovered in your service line it should be repaired promptly. In an effort to support our customers, the District offers a leak adjustment, which is applied to one billing period only.
To be eligible for a leak adjustment, the leak(s) must be repaired within 30 days of notification and/or discovery, your bill must be at least $50 higher then your average water bill, and the leak cannot be in the internal plumbing of your home or irrigation line.
How can I turn off the water in an emergency?
All homes should have a shut-off valve located at the residence. However, if your home does not have one, you may (in an emergency), turn the water off at the water meter. Meters are generally located at the front of the property, near the road. The recommended tools to have on hand are a crescent wrench and/or a meter wrench which can be purchased at your local hardware store (approximately $15.00). Firstly, locate the valve (silver dollar-sized, brass-colored with a raised bar in the center). Place the wrench over the raised bar and turn it to the right until the “eyes” on the valve are aligned. Repair leak(s) and reverse the process to re-establish water service to the residence.
Can I turn my water back on myself?
Meters are maintained by the District, but in emergency situations, it is advantageous that the homeowner turn the water on/off. When turning the water back on, reverse the steps in the "How can I turn my water off in an emergency?" FAQ section. Turn the raised bar only ¼ turn counter-clockwise to bring the water back into the system slowly. Then open the valve all the way.
Can my water be shut off in a District emergency and will I be notified?
Yes. In the event that there is a planned shut down, the affected customers will be notified prior to the shut down. For customer convenience, our field crew will leave a door tag with the date and estimated down time. However, in the event of such a shutdown, customers should make sure that they do not operate dishwashers, washing machines and showers during the shut down period. However, there may be critical circumstances which would result in an unplanned shut down (e.g., an accident, main break, etc.). In this situation, there would be no notification to our customers. The main focus would be to repair and/or restore water service as quickly as possible with a minimum impact to our affected customers. Please note that customers can call our main phone number 24-hours-a-day for information and/or to report an emergency.
Does the water contain Fluoride?
Yes. The range of fluoride for all of the District’s water sources is between 0.8 and 1.2 parts per million (ppm). The average is 0.8 ppm. The EPA’s maximum allowable limit is 4.0 ppm.
How do I know the District's water is safe?
The District is committed to providing residents with a safe and reliable supply of high quality drinking water. SPU and private laboratories tests our water regularly using sophisticated equipment and state of the art procedures. We are proud to report that the water provided by the District meets or exceeds established State and Federal standards for appearance, safety and water-quality standards. Each spring the District sends a “Water Quality Report” to every customer. The report details the District’s water quality analysis for the previous year. It also includes additional health information, information for sensitive people, and a detailed list and quantity of all detected compounds.
What do I do if I own a RENTAL PROPERTY in the District?
If you are the owner of a rental, you must have an “Owner Account”. You will need to call the office and we will set one up for you. You will start receiving a duplicate copy of the renter’s bill, which allows you to know if your renter is making their payments.
When you know the date your renter is moving in or out, notify us immediately. We will schedule a meter read to close their account.
The District's fee is $15.00 to close an account. This fee is to cover field and office expenses involved to close an account.
Please note: We allow 30 days for the renter to pay the final bill before we transfer the balance onto an Owner Account.
You may call us to verify that the renter paid their final bill before you give back their deposit.
Please be advised, unlike any other utilities, Washington State Law requires that the “water service stay with the property” (ref. RCW 57.08.081). This means, if a renter vacates your rental property with an unpaid balance, after 30 days the Owner is ultimately responsible for the water bill.
What should I do if I leave the area for the winter, go on vacation or a temporary job assignment?
If you are planning to be away for an extended period of time, contact the District office to have the water shut off at the meter.
Inside your home you should, shut off your hot water heater (at the circuit breaker) and open a hot and cold water faucet in the house and one outside faucet to drain the water system and leave faucets open.
To protect outside faucets from freezing, cover them with some type of insulation.
Make sure to let us know if you will be gone for over six (6) months so we can note your account and in some cases, we can put your account under a “non-use” rate. In that situation we would need to have specific departure and return dates.
When you return, shut off all faucets and turn on the water at the meter. Open faucets one at a time to remove any air in the line. Turn the water back on in the house and check for any leaks by watching the water meter for movement.
What should I do if I plan to move?
If you are a homeowner or a tenant the procedure is the same. Simply call the District office. We will need to know the closing date; new owner/tenant name (if known); and forwarding address information. If you are selling your home and going through escrow, the Escrow Company will fax a final bill request to our office. We encourage both the previous and new owner/tenant to call us.
When and where are the Board meetings?
The regularly-scheduled Board meetings are held on the first and third Tuesday of each month, commencing at 4:30 p.m. The public is encouraged to attend. If you have item(s) and/or concerns you would like included on the agenda, please contact the office during normal business hours. Your request must be received at least 48 hours prior to meeting dates.
Where does our drinking water come from?
The District purchases approximately 70% of its water from Seattle Public Utilities (SPU). SPU draws its water from the Cedar and Tolt rivers. Additionally, 30% of our water is produced from our own well. The water you normally consume from KCWD 90 comes from the Cedar River and our well.
What if I have a complaint?
Any complaints or concerns should be directed to our District staff who will work with you in resolving your complaint and/or concerns. Unresolved complaints can be taken to the Board of Commissioners.