If you would like to attend a public meeting by phone, please email our office (email@example.com) in advance. Thank you!
Letter to Customers Regarding Access to Clean and Safe Drinking Water; Payment Options
As the Coronavirus continues to impact our region, we want to assure you that you will continue to have access to clean and safe drinking water. We understand that water is critical to our individual and global virus response.
With so much uncertainty, we know that customers may be concerned about paying their bills. For the duration of the declared emergency in the State of Washington, KCWD90 will not be disconnecting customers for non-payment. In addition, we are also suspending late fees. If you would like to set up a payment plan or other payment arrangements, please contact the office at firstname.lastname@example.org to discuss options. District staff will still read your meter, and you will receive a bill on your regular bi-monthly schedule.
Employee safety is a priority! Office and Management employees are working from home as much as possible. Field Crew employees, who ensure your water continues to be delivered to your home, are working one week in the field and one week at home. We hope that by separating our workforce, we will continue to have healthy crew members during all phases of this pandemic to ensure that safe, potable water continues to flow to your taps.
The District office is closed to walk-in traffic. Our office staff will be collecting payments from the dropbox every day. Also, you can still make payments through our website, through your bank, or you can sign up for draft payments.
Our office staff is still available to answer your billing and water quality questions. Please send your questions via email to email@example.com. If it is an emergency, please call us at 425-255-9600. If your call is after hours, the answering service will contact our "on-call" field employee.
Sincerely, Darcey Peterson, General Manager, KCWD90Read the Full Letter